Cancellation and refund terms below apply to tours and activities, unless a different policy is displayed on product page.
If you wish to cancel a booking, please do so sending an email to [email protected].
| Type of Tourism Service | Cancellation Terms | Refund Terms |
|---|---|---|
| 1-Day Group Tours | Up to 24 hours before the start time of the trip | 100% refund minus a 5% credit card processing fee |
| Overnight Group Tours with accommodation (2-3 days) | Up to 48 hours before the start time of the trip | 100% refund minus a 5% credit card processing fee (excluding upgrades to accommodations, if any) |
| Overnight Group Tours with accommodation (2-3 days) | Upgrades to Accommodations: Up to 4 weeks before the start time of the trip | 100% refund minus a 5% credit card processing fee |
| Packages (4+ days) consisting of Trips + Hotel | Up to 4 weeks before the start time of the trip | 100% refund minus a 5% credit card processing fee (excluding upgrades to accommodations, if any) |
| Packages (4+ days) consisting of Trips + Hotel | Upgrades to Accommodations: Up to 4 weeks before the start time of the trip | 100% refund minus a 5% credit card processing fee |
| Private 1 Day Tours | Up to 48 hours before the start time of the trip | 100% refund minus a 5% credit card processing fee |
| Private Tours (2+ days) | Up to 72 hours before the start time of the trip | 100% refund minus a 5% credit card processing fee (excluding upgrades to accommodations, if any) |
| Private Tours (2+ days) | Upgrades to Accommodations: Up to 4 weeks before the start time of the trip | 100% refund minus a 5% credit card processing fee |
| Private Package Tours or Private Tours for Groups, or Other Special/Custom Organized Tours |
Up to 4 weeks before the start time of the trip. | 100% minus a 5% credit card processing fee |
| Airport Transportation or VIP Services | Up to 48 hours before the start time of the trip | 100% refund minus a 5% credit card processing fee |
| Covid tests | Up to 48 hours before the start time of the test | 100% refund minus a 5% credit card processing fee |
For full Terms and Conditions, please click here. In case of contradiction, Terms and Conditions always apply
